Habasit AT-CEE:

Always at your side with guidance and resources

AT-CEE refers to Austria and Central Eastern Europe, whereby the Austrian capital Vienna plays a central role, as it is the location of our competence center, which is responsible for supporting our clients from 19 countries. The competence center is also responsible for our sales staff that visits, advises and manages our customers locally.

Solutions in motion

We offer individual advice to each of our customers – be it in terms of material properties, technical consulting in the planning of complete production facilities or very specific application questions. So, what options do our customers have?

Customer care team

Our internal sales department colleagues are responsible for the entire order processing.

In case of simple application questions, you can dial the local telephone number of our customer care team at domestic rate. Your call is automatically conveyed to the competent employee, who supports you in your native language. In total our colleagues speak 10 languages.
“Furthermore the colleagues of the application engineering department are sitting in the room next door and due to the short distances many issues can be clarified directly”, explains one customer care associate.

Application engineering

For technical matters such as the selection of the appropriate belt material, or realization of drawings and calculations, you will receive advice from one of our product specialists. They have comprehensive know-how in terms of all product groups and can assist you in five different languages. “As we cooperate with many different nations, it is necessary to consider different cultures, languages and habits of customers and staff. This was not always an entirely smooth process and represents sometimes a big challenge”, tells us one of our application engineers. If special technical clarifications are needed, our experts will visit you or we call upon our personnel from Reinach, Switzerland, where our headquarters with the R&D department is located.

Field staff

Our sales persons visit you on-site and advise you directly in your plants. In that way your questions can be resolved quickly and effectively. All of our field staff operates in their own homeland; they speak the same language and are familiar with the culture and the mentality of the customers. Through this set-up we can really understand the needs of our customers and build good long-term relationships with them.

Since the beginning of 2015 we are the first producer of conveyor belts being represented in Serbia with an own sales person.

“The customers in Serbia appreciate that they now have a local contact person. They were looked after well even in the past, but regular visits to the customers are very important in our industry. Especially for me as a new employee, it is good to know that in Vienna I have experienced application engineers supporting me in technical details”, says our new sales representative in Serbia. In addition to a dense network of own sales representatives, we also have reliable long-standing service and distribution partners.

Service center and service team

Especially for the Austrian market, we have a stock of the most common materials available at any time in Vienna – to be able to react rapidly and flexibly in urgent cases.
Our experienced service staff will assist you for belt installations or other services directly at your location.

Production

Our state of the art fabrication plant including a large warehouse is located in Poland. Due to the large storage capacity and the two-shift operation, we are able to guarantee quick and flexible delivery times in our entire sales territory.

By the good interaction of all these departments, we can offer our customers in Austria and Central Eastern Europe solutions in motions also in the future.


In May 2018 we opened our a new service center in Timișoara, Romania. With an own customer care and fabrication team as well as local stock and on-site service we are now even closer to our customers in CEE. Read abut the service center

Sonja StrimitzerMarketing

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